SENIOR SPECIALIST FLEET & BUSINESS CUSTOMER SERVICE

d-kn GmbH 2009-2021

In my long-term position at d-kn GmbH, I worked in the complex environment of B2B fleet and business customer services. I operated at the interface between dealer networks, management, leasing partners and internal departments. My working style has always been shaped by structure, calmness and a strong sense of responsibility.

I was responsible for supporting dealer partners and key business customers within the fleet business and, in parallel, managed a manufacturer bank hotline focused on full-service leasing.

My responsibilities included:

• Supporting dealers and business customers in the fleet segment

• Clarifying and explaining complex contract structures and guidelines

• Controlling and accounting of bonus and premium models in SAP

• Creating and maintaining contract and customer documentation

• Analysing margins and contract amendments

• Creating statistics for registrations, marketing funds and provisions

• Evaluating sales promotion campaigns

• Creating and calculating leasing offers in cooperation with manufacturers and external leasing partners

• Supporting key account managers, field sales and dealer networks

Results & Impact

• Built long-term, trust-based relationships with a complex dealer network

• Ensured smooth and reliable processing of contract and bonus systems

• Strengthened collaboration between dealers, management and manufacturers

• Maintained high process quality even under heavy workload

Working Style

I have always worked in a structured, calm and solution-oriented way. Balancing economic requirements with long-term, trust-based relationships has always been a key focus of my work.